Refund Policy

1. 14-day guarantee

If Iris hasn’t saved you time, you can request a full refund of your license within 14 days of the purchase date, with no justification. Yes, even if it just didn’t click for you.

2. How to ask

Send an email to support@irisplugin.com from the address you used to buy, or include your order number. You can write “refund me, jerk” like on the homepage, or anything else: no justification is required.

3. Timing and method

Your request is processed within 7 days. The refund is issued through Lemon Squeezy, our reseller, to the payment method used for the purchase. Depending on your bank, the money then shows up within 5 to 10 business days.

The refund covers the full amount you paid, taxes included.

4. After the refund

The license key is deactivated. Please uninstall Iris from your computers.

5. After 14 days

After this period, the “no questions asked” refund no longer applies. Your statutory rights remain intact (for example if the Software is defective). If Iris doesn’t work on a setup listed as compatible and support can’t fix the problem, write to us: your request will be reviewed case by case.

An accidental duplicate purchase is always refunded.

6. Chargebacks

Before opening a dispute (chargeback) with your bank, please write to us: a refund is faster and simpler for everyone.

7. Lemon Squeezy

As the official reseller (Merchant of Record), Lemon Squeezy may also process a refund request for your order directly, for example from the receipt you received by email.